FAQ // FREQUENTLY ASKED // REV 2026.05

Questions
& Answers.

The questions workshops ask most — from OBD vs Boot to Autofiles credits, support and subscription.

// 01What is the difference between OBD, Bench and Boot?+

OBD is the fastest route: the device connects to the vehicle via the OBD port and the ECU stays installed. The standard approach for everyday tuning jobs.

Bench means the ECU is removed and addressed directly on the bench. Necessary for control units that cannot be written via OBD in the car or that have been locked.

Boot is the specialist method for completely locked ECUs — the control unit is put into a service mode via the boot pin. Demanding, but indispensable for older or locked-down modules.

// 02Master, Lite or Pro — what is the difference?+

Autoflasher® Master is for professional calibrators who develop their own files and run a file service.

Autoflasher® Lite is the entry point for workshops: OBD and Bench included, without Boot mode. Enough for most standard tuning jobs.

Autoflasher® Pro is the full-scope variant with OBD, Bench and Boot mode — for workshops that also want to flash locked ECUs.

// 03What are protocols?+

A protocol is the communication method used to read and write a specific ECU (control unit). Every ECU and TCU model has its own requirements — address, timing, encryption, boot sequence. Our device currently ships with more than 40,000 of them. Workshops never have to deal with any of this: connect, select the model, flash.

// 04ECU vs. TCU — what is the difference?+

ECU = Engine Control Unit — the engine control unit. TCU = Transmission Control Unit — the gearbox control unit. Both get flashed, but with different protocols. Our devices cover both.

// 05What is ECU cloning?+

Cloning means transferring the complete data from a donor ECU to an identical target ECU — for example when the original ECU is faulty and a used module has to take its place. It requires full read access (often Boot mode) and clean writing, including immobiliser data.

// 06What are Autofiles credits?+

Autofiles is our own tuning file portal. Instead of a flat-rate subscription, billing runs on credits: one credit = one file download. What a file costs depends on its complexity (standard tuning, stage files, custom modifications).

The anniversary bundle includes 10 credits with Autoflasher® Lite and 20 credits with Autoflasher® Pro — including a transparent package value and a permanent −20% on top-up purchases for the duration of the anniversary promotion.

// 07Do I need Boot mode for my workshop?+

It depends on your workshop mix. For standard tuning on modern vehicles (above all OBD-capable diesel and petrol engines), Lite is enough. As soon as older ECUs, locked modules or cloning jobs start turning up, Pro with Boot pays off. If in doubt: book a consultation call and we will go through your vehicle fleet with you.

// 08How does support work?+

Support runs exclusively through the Autoflasher Portal as a ticket system. The advantage: every ticket lands directly with a technician who flashes ECUs himself — no call centre, no hold music. Attachments (logs, photos, files) sit right on the ticket in the portal. No phone hotline, no email ping-pong.

// 09How does onboarding work?+

Every Autoflasher® Lite and Autoflasher® Pro comes with guided onboarding: step-by-step setup, training videos in the portal and support on your first flash jobs.

// 10Is the subscription included?+

Yes, 12 months of subscription are fully included with every hardware purchase. The subscription covers regular protocol and software updates, priority ticket support in the Autoflasher Portal, plus the ongoing maintenance of checksums and ECU databases. After the first year, an optional renewal is available.

// 11Does it also work on macOS?+

No. Autoflasher runs on Windows. As with other tuning tools in this class, there is no native Mac version — if you work on a MacBook, you will need a Windows VM or a separate Windows machine for your flash sessions.

// 12Warranty and statutory rights?+

Statutory warranty applies as usual. In the event of a defect: open a ticket in the portal and we will sort out the handling directly with you — usually faster than the post. Full details are in the Terms & Conditions.

Question
not covered?

// Message us via the contact form — we reply directly.

Get in Touch